Parental Complaints – art of the possible

Facilitators – Guy Dudley and Richard Shakespeare, NAHT

This course will provide you with the tools and tips to manage parental complaints as effectively as you can and will cover the following:

–    The scope of your complaints procedure
–    Roles and responsibilities
–    The ‘complaint’
–    Campaigns and persistent complainants
–    Persistent correspondents
–    Unreasonable complaints
–    Anonymous complaints
–    Complaints received outside term-time
–    Recording of meetings
–    When to stop responding
–    Complainants and social media
–    Dealing with abusive visitors
–    Prevention strategies
–    Building effective home-school partnerships

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